Your feedback matters. If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can make it right. You will never face retaliation for filing a complaint.
File your complaint in writing (email or mail) or verbally by phone. Include your name, contact information, dates, and a detailed description of your concern.
We will investigate your complaint and provide a written response within 15 days, explaining our findings and any actions taken. Oral complaints will receive a written response upon request.
If you are unsatisfied with the outcome, you have the right to appeal. Appeals are reviewed by our governing authority within 30 days of receipt.
Send your complaint directly to our compliance department. Please include your name, contact number, and a detailed description of your concern.
✉️ complaints@centercareny.com You can also call us at (347) 625-8002 or use our contact form.